Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Truealia.

The terms "we", "us", and "our" refer to Truealia. Truealia operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Truealia is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you access or use our Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas including warranty disclaimers and limitations of liability.

By visiting, interacting with, purchasing from, or otherwise using our Services, you agree to be bound by these Terms of Service and our Privacy Policy:

https://truealia.com/policies/privacy-policy

If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you are the age of majority and have given your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use certain parts of the Services, including placing an order, you may be asked to provide information such as your name, email address, billing information, payment details, and shipping information.

You represent and warrant that all information you provide is accurate, current, and complete and that you have the necessary rights to provide such information.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activities carried out through your account.

You may not transfer, sell, assign, or license your account to another person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to display our products and their colors, features, specifications, and appearance as accurately as possible.

However, the actual appearance of a product may vary depending on your device, screen settings, photography, lighting, manufacturing variations, or other factors.

We do not guarantee that the appearance of a product will exactly match what is displayed on your screen.

Product descriptions, pricing, availability, specifications, and other information may be changed at any time without prior notice.

We reserve the right to discontinue products or limit the sale of products to any person, geographic region, or jurisdiction where appropriate.

Certain products may have specific eligibility, safety, usage, or return requirements. Where applicable, these will be disclosed on the relevant product page.

SECTION 3 - ORDERS

When you place an order with Truealia, you are making an offer to purchase the selected products.

We reserve the right to accept, decline, limit, or cancel an order where reasonably necessary, including in cases involving:

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraud

  • Payment authorization issues

  • Shipping restrictions

  • Duplicate orders

  • Abnormal order quantities

  • Violation of these Terms

Your order is not considered accepted until we have confirmed and processed it.

Payment must be successfully authorized before an order can be fulfilled.

Please review your order carefully before submitting it.

Although we may accept cancellation requests, we cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.

If we cancel or materially modify an order, we will attempt to contact you using the email address, telephone number, billing address, or other contact information provided with your order.

Purchases are subject to our Return and Refund Policy:

https://truealia.com/policies/refund-policy

Products purchased through Truealia are intended primarily for personal or household use unless otherwise stated.

SECTION 4 - PRICES AND BILLING

Prices, promotions, discounts, and product availability may change without prior notice.

The price charged for an order will generally be the price displayed at the time your order is submitted and confirmed.

Unless otherwise stated, product prices may not include applicable:

  • Taxes

  • Shipping charges

  • Duties

  • Customs charges

  • Import fees

  • Other government-imposed charges

Any applicable charges collected by Truealia will be displayed during checkout where required.

You agree to provide accurate and complete billing, payment, shipping, and account information.

You also agree to keep this information current where applicable.

By submitting payment information, you represent that:

  1. The payment information provided is accurate;

  2. You are authorized to use the payment method;

  3. The payment provider will honor the transaction; and

  4. You agree to pay all applicable charges associated with the order.

SECTION 5 - SHIPPING AND DELIVERY

Orders are subject to our Shipping Policy:

https://truealia.com/policies/shipping-policy

Delivery dates and transit times displayed on our website or provided after purchase are estimates unless expressly stated otherwise.

Shipping times can be affected by factors outside our reasonable control, including:

  • Carrier delays

  • Customs processing

  • Weather

  • Public holidays

  • Transportation disruptions

  • Incorrect customer addresses

  • High-volume periods

  • Local delivery conditions

If an order is materially delayed, we will handle the matter in accordance with applicable law and our Shipping Policy.

Products within the same order may occasionally be shipped separately and may arrive in multiple packages.

Customers are responsible for providing an accurate and complete shipping address.

SECTION 6 - INTELLECTUAL PROPERTY

The Services, including our website content, branding, logos, text, graphics, product descriptions, photographs, videos, audio, layouts, designs, and other materials, are owned by Truealia, our licensors, suppliers, partners, or other applicable rights holders.

Such materials may be protected by copyright, trademark, patent, and other intellectual property laws.

You may use the Services only for lawful, personal, and non-commercial purposes unless we expressly authorize otherwise.

Without our prior written permission, you may not:

  • Copy or reproduce protected content

  • Republish our content

  • Modify our content

  • Distribute our content

  • Sell or commercially exploit our content

  • Create unauthorized derivative works

  • Use our branding or trademarks

  • Misrepresent an affiliation with Truealia

Truealia's name, logo, product names, designs, branding, and slogans may constitute trademarks or other protected intellectual property.

Shopify's trademarks and intellectual property remain the property of Shopify and its licensors.

All rights not expressly granted are reserved.

SECTION 7 - OPTIONAL TOOLS AND SERVICES

We may provide access to tools, applications, services, features, or integrations provided by third parties.

We may not monitor, control, or have input into such third-party services.

Third-party tools may be provided on an "as is" and "as available" basis.

Your use of third-party services is subject to the applicable third party's own terms, conditions, and privacy policies.

You should review those terms before using such services.

We may introduce new features, resources, integrations, or services in the future. Unless otherwise stated, they will also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links to websites, applications, platforms, or content operated by third parties.

We are not responsible for examining or evaluating the accuracy, reliability, availability, security, or practices of third-party websites.

Accessing third-party services is at your own discretion.

Please review the applicable third party's terms, privacy policies, refund policies, and other conditions before entering into a transaction with them.

Questions or disputes regarding products or services provided directly by third parties should generally be addressed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Truealia is powered by Shopify, which provides technology that enables us to operate our online store and provide Services to you.

However, purchases from our Store are transactions between you and Truealia.

Shopify is not the seller of products purchased directly from Truealia and is not responsible for the performance, quality, delivery, warranty, refund, safety, or use of products sold by Truealia.

To the extent permitted by applicable law, you acknowledge that Shopify and its affiliates are not responsible for claims arising directly from transactions between you and Truealia.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy:

https://truealia.com/policies/privacy-policy

Certain personal information may also be processed by Shopify in accordance with Shopify's applicable privacy policies.

Because the Services are hosted by Shopify, information you provide may be processed or transmitted by Shopify and other service providers that help us operate our store.

These providers may operate in countries different from your country of residence.

Please review our Privacy Policy for further information regarding how personal information is collected, used, shared, retained, and protected.

SECTION 11 - FEEDBACK, REVIEWS, AND USER CONTENT

If you submit reviews, comments, suggestions, photographs, videos, ideas, proposals, feedback, or other content to Truealia, you represent that you have the necessary rights to provide that content.

Unless prohibited by applicable law, you grant Truealia a worldwide, non-exclusive, royalty-free, transferable, and sublicensable right to use, reproduce, modify, publish, distribute, display, and otherwise use such content for purposes including operating, improving, and promoting our Services.

You must not submit content that:

  • Infringes intellectual property rights

  • Violates privacy or publicity rights

  • Is defamatory or unlawful

  • Contains malicious software

  • Is fraudulent or misleading

  • Impersonates another person

  • Violates applicable law

We may remove or moderate content that violates these Terms or applicable law.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Information available through the Services may occasionally contain typographical errors, inaccuracies, omissions, or outdated information relating to matters such as:

  • Product descriptions

  • Pricing

  • Promotions

  • Offers

  • Shipping costs

  • Transit times

  • Availability

  • Product specifications

We reserve the right to correct errors, update information, or cancel orders where information is materially inaccurate, subject to applicable law.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services:

  • For illegal or fraudulent purposes

  • To violate applicable laws or regulations

  • To infringe intellectual property rights

  • To harass, threaten, abuse, or harm another person

  • To provide deliberately false or misleading information

  • To distribute malware, viruses, or harmful code

  • To engage in phishing, spam, scraping, or unauthorized data harvesting

  • To interfere with the operation or security of the Services

  • To bypass access controls or security measures

  • To impersonate another person or organization

  • To unlawfully collect personal information

  • To use the Services in a manner that could damage Truealia, Shopify, our partners, or our customers

We reserve the right to restrict or terminate access to the Services where we reasonably believe these Terms have been violated.

SECTION 14 - AUTOMATED SYSTEMS AND AGENTS

Automated systems, bots, agents, artificial intelligence systems, or similar tools must not access or interact with our Services in a manner that:

  • Violates applicable law

  • Circumvents security controls

  • Conceals automated activity where identification is required

  • Attempts to bypass CAPTCHAs or anti-abuse controls

  • Places unreasonable loads on our systems

  • Scrapes protected information without authorization

  • Interferes with the normal operation of the Services

We reserve the right to restrict automated access to protect the security, integrity, performance, and availability of our Services.

SECTION 15 - TERMINATION

We may suspend or terminate access to all or part of the Services where reasonably necessary, including for violations of these Terms, fraud, abuse, security concerns, or unlawful conduct.

Termination does not affect obligations that arose prior to termination.

Provisions that by their nature should survive termination will continue to apply, including provisions concerning:

  • Intellectual property

  • Limitation of liability

  • Indemnification

  • Privacy

  • Governing law

  • Payment obligations

  • Dispute-related provisions

SECTION 16 - DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.

We do not guarantee that:

  • The Services will always be uninterrupted;

  • The Services will always be error-free;

  • All information will always be complete or current;

  • Every product will meet every customer's subjective expectations; or

  • Every third-party service will remain continuously available.

Nothing in these Terms excludes or limits consumer rights or warranties that cannot legally be excluded or limited under applicable law.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Truealia and our affiliates, officers, directors, employees, contractors, agents, licensors, partners, and service providers will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses arising from or relating to use of the Services or products purchased through the Services.

This may include losses such as:

  • Loss of profits

  • Loss of revenue

  • Loss of data

  • Loss of business opportunity

  • Replacement costs

  • Other indirect economic losses

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Applicable statutory consumer protections remain unaffected.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Truealia and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, losses, liabilities, damages, or reasonable legal costs arising from:

  1. Your material breach of these Terms;

  2. Your violation of applicable law;

  3. Your infringement of another person's rights; or

  4. Your misuse of the Services.

This provision does not apply where prohibited by applicable consumer law.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined by a competent authority to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in full force and effect.

SECTION 20 - WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with policies and notices incorporated by reference, constitute the agreement governing your use of the Services.

Nothing in these Terms limits rights provided to consumers under applicable law where those rights cannot legally be waived.

SECTION 21 - ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.

Truealia may assign or transfer its rights and obligations in connection with a restructuring, sale, merger, acquisition, transfer of business, or similar transaction, subject to applicable law.

SECTION 22 - GOVERNING LAW

These Terms and any agreements through which we provide Services will be governed by the laws applicable to the jurisdiction in which the legal entity operating Truealia is established, together with any mandatory consumer protection laws that apply to you based on your place of residence.

Nothing in this section limits any rights you may have under mandatory consumer protection laws.

The specific legal entity and applicable jurisdiction may be updated as required to reflect Truealia's registered business structure.

SECTION 23 - HEADINGS

Section headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 24 - CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in:

  • Our Services

  • Applicable laws

  • Business practices

  • Payment methods

  • Fulfillment arrangements

  • Technology

  • Regulatory requirements

The latest version will be posted on this page.

Where required by applicable law, we will provide notice of material changes.

Continued use of the Services after updated Terms become effective constitutes acceptance of those updated Terms to the extent permitted by law.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Truealia

Email: info@truealia.com

Website: https://truealia.com

Customer support inquiries relating to orders, returns, refunds, or shipping may also be sent to:

support@truealia.com

Additional legal entity, registration, and business-address information will be provided where required by applicable law and updated once Truealia's final business structure is established.

Last updated: October 3, 2026